Refund & Cancellation Policy

snapp Lite and Pro are subscriptions billed monthly or quarterly through Stripe. Here's how cancellation and refunds work — we try to keep this fair and unsurprising.

Cancel anytime

Cancel from Settings → Manage billing (the Stripe customer portal). Your subscription stops renewing immediately, and you keep your plan until the end of the period you've already paid for. No cancellation fees.

First purchase — 14-day guarantee

If your plan isn't what you expected, email us within 14 days of your first payment and we'll refund it in full — no questions, no hoops.

Renewals

Renewal payments are generally non-refundable, but if you forgot to cancel and haven't meaningfully used your plan since the renewal (guides or scans), email us within 7 days of the charge and we'll refund it.

Something broke

If a service problem on our side kept you from using what you paid for, tell us — we'll make it right with a refund or credit.

How refunds arrive

Refunds go back to the original payment method via Stripe, usually within 5–10 business days depending on your bank.

Contact

Requests and questions: kasperzhang.ai@gmail.com. Include the email on your snapp account.